Returns & Exchanges
At Mood, we want you to feel as good as you look, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your purchase doesn't perfectly match your vibe, we are here to help you find the right fit or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing